FAQs

What materials are used for the Smith & Rowe products?
Our products are crafted from the finest grained supple leather and lined with luxurious inner suede. This combination ensures not only durability and scratch resistance but also adds a touch of elegance to each creation.

Can I store more than one watch in the roll or case?
Yes, our watch rolls and watch cases are designed to accommodate up to 2 or 3 watches, making them perfect companions for your wristwear collection.

Is the leather watch roll or watch case suitable for travel?
Yes, the watch roll and watch case is designed for travel. The strong and robust buttons secure the case, keeping your watch safe and secure while you are on the go.

How do I insert and remove my watch from the roll or case?
Inserting and removing your watch from the roll or case is easy. Simply slide your watch in and out of the roll for easy and fast access.

Can I use the leather watch roll or case to store my watch at home?
Yes, you can use the watch roll or case to store your watch at home, keeping it safe and in pristine condition.

Is the leather watch roll, watch case, valet tray or watch stand a suitable gift for watch enthusiasts or collectors?
Yes, the leather watch roll, watch case , valet tray or watch stand is a thoughtful and unique gift for any watch enthusiast or collector.

Are the watches shown in the product images included in the sale of your products?
No, the watches shown in the product images are for illustration purposes only and will not be included in the sale of our any product.

How do I care for my Smith & Rowe Products?
To care for your products, simply clean it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.

What is the warranty on the Smith & Rowe products?
Smith & Rowe offers a 10-Year warranty on all of our products, including the leather watch roll, watch case , valet tray, card holder and watch stand but if watch stand purchased with a charger, the charger component comes with a one-year warranty. If you experience any issues with your product, please contact our customer service team for assistance.

How long does it take for my order to arrive?
Free Royal Mail Tracked 48 in the UK is offered as standard, and for international orders 2 to 6 business days, the shipping times are tailored to each specific country. Rest assured, we are committed to providing a seamless and efficient delivery experience, no matter where you are located.

What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery time, please contact us and we will investigate the issue for you.

What should I do if I receive a damaged product?
If you receive a damaged product, please contact us immediately and we will replace it for you.

How can I contact Smith & Rowe for assistance or further information?
You can contact Smith & Rowe by email or phone for assistance or further information. Our customer service team is available to answer any questions you may have.